PKR96 Privacy Policy – How We Protect Your Data

1Introduction

PKR96 ("we", "us", "the Platform") is committed to handling the personal data of our players with care, transparency and respect. This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you register, deposit, play or interact with the PKR96 platform in any way.

This policy applies to all users of the PKR96 website and mobile application, including registered account holders and visitors who browse the platform without creating an account. It covers personal data collected through the website, the Android app, the iOS Safari install and any communications you have with the PKR96 support team.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and PKR96. If anything in this policy is unclear, please contact the support team before creating an account.

2Data We Collect

PKR96 collects personal data in two main ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly

• Registration data: Your full name, date of birth, mobile number, email address and, where required for verification, a copy of your CNIC or other identity document.
• Payment information: When you make a deposit or request a withdrawal, your payment method details are processed through the relevant provider (JazzCash, Easypaisa, Raast, bank transfer etc.). We receive a transaction reference and confirmation but do not store full payment credentials on our servers.
• Support communications: When you contact the PKR96 support team by email or through the platform's chat, the content of those communications is stored so that we can track and resolve your query.
• Verification documents: If you are asked to verify your identity or age, any documents you submit are handled securely and used only for verification purposes.

Information collected automatically

• Device and browser data: Your device type, operating system version, browser type, screen resolution and IP address are logged when you access the platform.
• Usage data: Pages visited, features used, bets placed, games played, session duration and navigation patterns within the platform.
• Cookies and local storage: Session cookies that keep you logged in, and analytical cookies that help us understand how the platform is being used. See Section 7 for full details.
• Transaction logs: Records of all deposits, withdrawals, bets, game rounds and bonus activity associated with your account.

Summary of data types collected

3How We Use Your Data

PKR96 uses the personal data we collect for the following purposes. Each purpose has a lawful basis that justifies the processing:

• Account creation and management: To register your account, verify your identity and age, and maintain your account settings and preferences.
• Processing payments: To handle deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfers and mobile wallets, and to maintain accurate financial records of all transactions.
• Platform operation: To deliver the sports betting, bingo, slots and live casino services you have signed up for, including settling bets, distributing winnings and applying bonus offers.
• Security and fraud prevention: To monitor for suspicious activity, detect and prevent fraud, identify unauthorised account access and protect the integrity of the platform and all players on it.
• Customer support: To respond to your queries, resolve disputes, investigate complaints and provide assistance with account, payment and technical issues.
• Responsible gaming: To monitor gaming behaviour and apply self-imposed limits, deposit caps and self-exclusion requests. This data is used to identify potential problem gaming patterns and take protective action where appropriate.
• Platform improvement: Aggregated and anonymised usage data is used to understand how players navigate the platform, identify areas for improvement and test new features.
• Legal compliance: To meet obligations under applicable law, including record-keeping requirements and responding to lawful requests from competent authorities.

PKR96 does not use your personal data to make automated decisions that significantly affect you — for example, we do not use profiling to automatically deny withdrawals or close accounts. Any significant decisions of that kind involve human review.

4Sharing Your Data

PKR96 does not sell, rent or trade your personal data to any third party. Your data may be shared only in the following limited circumstances:

• Payment processors: When you deposit or withdraw funds, the relevant payment provider — such as JazzCash, Easypaisa or Raast — receives the transaction details necessary to complete the transfer. Each provider operates under its own privacy policy and data security standards.
• Identity verification services: Where third-party verification tools are used to confirm your identity or age, your submitted documents are shared with that service provider under a strict confidentiality agreement and used solely for verification purposes.
• Fraud detection and security providers: Aggregated technical and usage data may be shared with specialist security service providers who assist in identifying and preventing fraudulent activity on the platform.
• IT infrastructure providers: PKR96 uses hosting, cloud storage and database providers to operate the platform. These providers access data only as necessary to deliver their services and are contractually bound to keep it confidential.
• Legal authorities: Where required by applicable law or in response to a lawful request from a competent authority, PKR96 may disclose personal data. In such cases, we will only share what is strictly required and will notify affected players where legally permitted to do so.

5Data Retention

PKR96 retains your personal data for as long as your account remains active and for a period after account closure as necessary to meet legal and operational obligations. The general retention approach is as follows:

• Account data (name, contact details, identity documents): retained for the duration of your account and for a period of up to five years after account closure to comply with financial record-keeping requirements.
• Transaction records (deposits, withdrawals, bets, winnings): retained for a minimum of five years from the date of each transaction.
• Support communications: retained for up to three years from the date of the last communication in a given support thread.
• Technical and usage data: typically retained in identifiable form for up to twelve months, after which it is aggregated and anonymised for analytical purposes.
• Marketing preferences: retained until you withdraw consent or request removal.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you personally. If you close your account and wish to request earlier deletion of specific data, please contact support — requests will be considered subject to any legal retention obligations that prevent immediate deletion.

6Security Measures

PKR96 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and PKR96 servers is encrypted using industry-standard SSL/TLS protocols. This is active for the website, the mobile app and all payment processing flows.
• Secure server infrastructure: PKR96 servers are hosted in secure data centre environments with restricted physical and logical access controls.
• Access controls: Access to personal data within PKR96's systems is restricted to authorised personnel who require it to perform their job functions. All staff with data access operate under confidentiality obligations.
• Password hashing: Account passwords are stored in hashed form using strong one-way cryptographic algorithms. PKR96 staff cannot see or retrieve your password — only a reset is possible.
• Session management: Login sessions expire after a period of inactivity, and suspicious login attempts from new devices may trigger additional verification steps.
• Regular security reviews: PKR96's platform and infrastructure undergo periodic security reviews to identify and address potential vulnerabilities.

No system can guarantee absolute security. In the event of a data breach that poses a risk to your rights or interests, PKR96 will take prompt action to contain the breach and will notify affected players as quickly as practically possible.

7Cookies & Tracking

PKR96 uses cookies — small text files stored on your device — and similar technologies to operate the platform securely and to understand how it is being used. We do not use third-party advertising cookies or sell cookie data to advertisers.

Types of cookies we use

You can control and delete cookies through your browser settings. The major browsers — Chrome, Safari, Firefox and Edge — all provide cookie management options in their settings menus. Note that disabling essential cookies will affect the platform's core functionality, including the ability to stay logged in during a session.

The PKR96 mobile app uses local storage and session tokens in a similar way to browser cookies. These are managed automatically by the app and can be cleared by logging out and uninstalling the app.

8Your Rights

As a PKR96 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the support team with your registered username and a description of your request.

• Right of access: You can request a copy of the personal data PKR96 holds about you. We will provide this within a reasonable timeframe. The response will cover your identity data, contact data, transaction history and support communications.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For identity data (such as your name or date of birth), we may ask for supporting documentation before making changes.
• Right to erasure: You can request that PKR96 delete your personal data. We will action such requests subject to any legal obligations that require us to retain certain records — for example, financial transaction records that must be retained for a defined period.
• Right to restrict processing: In certain circumstances — for example, while a dispute is being investigated — you can request that we restrict the processing of your data.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used format so that it can be transferred to another service if you choose.
• Right to withdraw consent: Where processing is based on your consent (for example, optional marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

9Minors & Age Policy

PKR96 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires players to confirm that they are 18 or older, and PKR96 may request identity verification documents (including CNIC) to confirm age where there is any doubt.

If PKR96 discovers that an account has been created by someone under the age of 18, the account will be closed immediately. Any deposited funds will be returned to the original payment source, but any gameplay activity or winnings accumulated during the underage period will be forfeited.

If you are a parent or guardian and believe that a minor may have registered on PKR96 using your details or their own, please contact support immediately at [email protected] so that the account can be identified and closed without delay.

For more information about our commitment to safe and responsible gaming, visit the Responsible Gaming page.

10Policy Changes

PKR96 may update this Privacy Policy from time to time to reflect changes to the platform, the services we offer, the payment methods we support or applicable legal requirements. When we make material changes, we will notify registered players via the email address on file or through an in-platform notification.

The "Last Updated" date at the top of this page indicates when the current version was published. We encourage you to review this policy periodically. Continued use of the platform following any update constitutes your acceptance of the revised policy.

If you do not agree with a material change to this Privacy Policy, you should stop using the platform and contact support to close your account. Any data already collected at the point of your account closure will be handled in accordance with the version of the policy that was in effect when it was collected, subject to any legal retention obligations.

11Contact & Queries

If you have any questions, concerns or requests relating to this Privacy Policy or the way PKR96 handles your personal data, please get in touch with the support team. We are here to help and will respond to privacy-related queries as a priority.

For questions about your account, deposits, withdrawals or betting rules, the FAQ page covers the most common topics in detail. For responsible gaming tools including deposit limits and self-exclusion, visit the Responsible Gaming page where step-by-step instructions are available.

For the full set of rules governing your use of the PKR96 platform, including account eligibility, bonus conditions and fair play requirements, please read the Terms and Conditions.